Shipping Policy
The Bed Post - Delivery Service
OUR AIM IS TO PROVIDE THE HIGHEST LEVEL OF SERVICE POSSIBLE TO LEAVE YOU, OUR VALUED CUSTOMER, SATISFIED WITH YOUR PURCHASE. PLEASE HELP US TO ACHIEVE A SPEEDY AND EFFICIENT DELIVERY BY NOTING THE FOLLOWING POINTS:
◦ Our delivery staff will take the bed/mattress/furniture into the required room provided access is available.
◦ Please remove any household items that could hamper access (such as pictures or ornaments or low hanging light shades etc.) Whilst our staff have several years’ experience delivering large items upstairs and will take great care, we cannot accept responsibility for damage incurred inside your premises whilst trying to provide our service.
◦ Please have your old bed/mattress stripped and ready to be removed by our delivery staff.
◦ If your old bed is a wooden or metal bedstead, we would ask that it is dismantled ready for removal. We reserve the right to refuse to collect beds/mattresses in an insanitary condition.
◦ We always endeavour to effect deliveries when promised (i.e. A.M. or P.M.) subject to conditions that are outside of our control (traffic, weather etc.) Please bear with us and keep in touch with our warehouse on 01322 525090 if you are concerned.
Deposits are non-refundable
Delivery FAQ's
I ordered an in stock item, will it arrive sooner?
We aim to deliver all items as quickly as possible, but please allow up to 3 weeks for delivery of in stock products as timings can vary based on your delivery area. We can never be sure how busy our delivery team is going to be.
When will my order arrive?
As a number of our products are made for you (made to order, bespoke or not in stock) delivery times vary depending on your order. Please make a note of the estimated delivery time when you place your order to give you an idea of when our delivery team will be in touch. In some cases stock arrives with us sooner than expected, and once the stock is with us we will contact you to arrange a delivery date.
For in stock items, we usually give an estimated delivery time of up to 3 weeks. In many cases in stock items can be delivered sooner, depending on delivery location and availability.
If you are looking for a little more information on our deliveries, please contact us.
Why is my delivery later than expected?
We always try to make deliveries on time but occasionally things don't go quite as planned. We apologise in advance if things get delayed and will always let you know if we can’t get to you on time.
The delivery times we give are an approximation and are given in good faith, but we can't be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances. However, we will always apologise and get things sorted as quickly as possible.
If you live out in the sticks, this can also delay us as we need to figure out the best way to get to you! Fear not, we will find you - it might just take us a little bit longer than expected.
Sometimes, especially during the holiday season, we may come across delays or restrictions in your area which mean we can’t get to you as quickly as we’d like. These things are very often out of our control, but we’ll make every effort to keep you updated. If we’re delayed by road works or diversions for instance, our team will let you know and we’ll get to you as soon as possible.
What if the furniture doesn't fit on delivery?
When you place an order, please be aware that it's your responsibility to let us know of any difficulties we may have delivering to your property
- narrow stairs or doors for instance. We need safe access to the room of choice, so please make sure the route is clear. If you have any questions or queries about this, please just get in touch.
Also, please note we're only responsible for delivery to your front door: any costs incurred affecting delivery - like the removal of doors or windows - are not the responsibility of The Bed Post.
General
This website is owned and operated by The Bed Post. Throughout the site, the terms “we”, “us” and “our” refer to The Bed Post whose registered office is 2 Tower Park Rd, Tower Retail Park, Crayford, Dartford, Kent, DA1 4LB.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by our terms and conditions of use, which together with our privacy policy govern The Bed Post relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Before placing an order if you have any questions regarding these terms and conditions, or have any comments or complaints on/or about our website then please contact us on 01322 525090 or email enquiries@the-bedpost.co.uk any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
